Getting Started with Melon
What's the process for opening a Melon account?
Initiating your Melon journey begins on our website – https://melonpay.com. Look for the sign-up/open account option, which will guide you through a straightforward digital application process. You'll need to have some identification and business documentation handy to complete your registration.
What do I need to provide to open an account?
We require a form of identification for the individuals managing the account and some proof of your business's legitimacy, such as incorporation documents. We will also need some information about your business activities and the nature of the flow of funds for both incoming and outgoing payments. The specifics might vary slightly depending on where your business is located.
Does it cost anything to open an account with Melon?
Opening an account with us won't cost you anything if your business is located in the UK or the EEA, and we aim to keep maintenance fees minimal for most of our users. Account opening fees, if applicable, depend on your jurisdiction and account activity.Please refer to our pricing page for details. For a detailed breakdown of any fees that might apply to you, our pricing page has all the information you'll need.
Currencies and Payments
Which currencies are supported by Melon, and can I hold multiple currencies in my account?
Melon supports over 35 currencies, including major ones like USD, EUR, and GBP, as well as 'exotic' currencies. You can receive, store, and send payments in these currencies, facilitating global business operations.
How do I start receiving payments through Melon?
To start receiving payments, open an account on our website and complete our KYC/KYB process. This enables you to receive, store, convert, and manage funds globally.
How can I access and manage received payments?
You can use Melon's platform or our mobile apps to access your funds, which allow currency conversion, bulk payouts, and local or international payments.
How do international payments work with Melon?
Making payments across borders is straightforward with us. We offer clear, competitive rates and ensure all costs are upfront before you finalize any payment.
What is Melon Global Accounts, and how do they benefit my business?
Melon Global Accounts are virtual bank accounts which function like traditional bank accounts, allowing you to receive payments in multiple currencies without needing residency in the currency's country. This simplifies international transactions and helps manage currency risk.
Security and Compliance
How secure is my money with Melon, and what measures are in place to protectit?
Your funds are held in a segregated account, ensuring they are accessible for transactions at any time while being protected. Melon employs advanced security protocols, including encryption and fraud detection systems, to safeguard its platform and your personal information.
Is Melon regulated?
Yes, Melon is regulated and operates under strict regulatory compliance. We are a licensed Money Service Business (MSB) in Canada and act as an agent for licensed Electronic Money Institutions (EMIs) in the UK and EU. In every jurisdiction we operate, we strategically partner with regulated/licensed financial institutions that adhere to the highest standards of compliance, ensuring a secure and reliable financial environment for our users.
Tools for Business Expansion
How can I access the Melon Credit Line?
Our credit services are tailored to support businesses looking to grow. If you're interested in our credit line, your business's financial standing and history with us will be considered. For specifics, our sales team is ready to assist. Please note that the product is only currently available to UK registered businesses with a UK director.
Why should I use Melon cards for international spending?
Our cards are designed for global use, allowing for contactless payments and transactions in multiple currencies at favourable rates. Once your account is set up, you can immediately get a virtual card for your immediate spending needs.
Integrating Melon with Your Business
Can I integrate Melon services with my business systems?
Absolutely. Our API makes it possible to incorporate our entire offering and financial management tools directly into your existing infrastructure, streamlining your operations. Please contact our Sales Team on how to make the best use of our tech stack.
What analytics does Melon offer?
Our platform provides detailed AI-driven business financial management dashboard and analytics to give you a comprehensive view of your financial operations, helping you make informed decisions to drive your business forward.
Getting Help When You Need It
How do I get support from Melon?
Whether you have a question or encounter an issue, our dedicated account managers and customer service team are always happy to help. For general inquiries or support, you can contact our customer service team via email at support@melonpay.com, or if you’re an existing customer via our in-app chat or through our help centre.
